Sales, customer inquiries, categories and SSG.COM and LOTTE ON
In the week after the new console launched, the screens needed for daily operations filled in. Sales and customer inquiries for each store appear in one place, and you manage categories that differ by store in COZi. SSG.COM and LOTTE ON join the list of stores you can connect.
- Written by
- COZi
- Published
- Work period
- to
- Size
- 82 changes
- 3 min read
In this release
- Break down sales by store with filters and download to Excel
- Answer customer inquiries and reviews on one screen
- Safety stock alerts and stock allocation per account
- SSG.COM and LOTTE ON connection and listing settings
Contents
Sales and customer inquiries
- New
Sales view
Break down sales from connected stores with filters and download them to Excel. Numbers that need checking come with the reason.
- New
Customer inquiry inbox
Inquiries from several stores gather in one place. COZi saves answer drafts and flags in advance the stores where you lack permission to answer.
- New
Reviews tab
View reviews together and reply to them. You can also edit or delete replies and search review text. Reviews from some stores are view only.
Inventory
- New
Safety stock alerts
Check sold-out or low-stock SKUs from the bell in the header, and get low-stock web push notifications.
- New
Stock allocation
Split stock across store accounts by ratio and priority. Preview the quantity for each store before sending.
- New
Inventory Excel files
Download with the current conditions as they are, and preview bulk SKU registration and bulk stock edits before applying them.
Orders and shipping
- New
Manual order entry and copy
Enter phone or in-person orders one at a time or by Excel, and copy an existing order to edit it.
- New
Logen and Lotte Global Logistics
Register carrier accounts. For Logen, the console shows the print-pending status and tracking number after you register an order.
- New
Public holidays and company days off
Shipping delay calculations leave out public holidays and days off the seller sets.
- New
Purchase order amount columns
Choose for each fulfillment partner whether to include sales amount and supply price columns, with one more reminder before sending.
- New
Coupang seller cancellation
Enter the Coupang Wing login ID needed for a seller cancellation right in the cancellation window.
Products and categories
- New
Store category management
Create and edit categories for each store. The console also shows the product count and processing result for each category.
- New
Store-specific details
Set the country of origin and category for each store on each product, and send them right away with "Save and apply to store".
- New
Edit store products directly
On the description tab, edit each store's content in the editor or as HTML, and change sale and display status.
- New
Send option edits
Review SKU extra prices and sale status option by option, then send them to the store's options.
- New
Product deletion review
Review products to delete from a store, and COZi checks the deletion progress and result automatically.
- New
Manual product registration and image library
Register a new product while viewing its options. Upload description images to the library and insert them as links.
- Improved
Table column settings
Column order, width and extra columns in the order and product tables stay as you set them after a refresh.
New stores SSG.COM and LOTTE ON
- New
SSG.COM connection
Connect SSG.COM. The connection guide includes a link to SSG Partner Office.
- New
LOTTE ON connection
Step-by-step help covers preparing a LOTTE ON API key, connecting and listing settings.
- Improved
Toss Shopping seller center link
The connection guide links straight to the Toss Shopping seller center.
Related guides
- Migration & copy
Store migration checklist: 12 checks before and after moving products
Set the scope, test-copy a few representative products, then review the new store. The checklist also covers what you prepare and finish yourself.
7 min read
- Connection setup
Connect your stores: permissions and keys for each platform
A checklist to read before connecting a store. It covers what each platform asks for and what to check when a connection runs into trouble.
5 min read